Terms & Conditions Delivery All orders received before 12.30pm will be guaranteed delivery (within 5 miles radius) that day. All orders received after 12.30pm will be delivered that day, if at all possible, if not then they will be delivered the following day. The delivery charge for orders sent via the Web Shop will be £4.99 Hearts and Flowers On line Security Hearts and Flowers take online security seriously. Several steps to ensure that your payment information is processed confidentially and accurately are all in place. Hearts and Flowers offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. In the unlikely event of credit card fraud, the credit card issuer usually covers the cost, and as a consumer you should contact your card providers to find out your position. Hearts and Flowers have made online shopping secure and easy. When you order, we need to know your name, your address, your email address, your recipient's address, credit card number, valid from and expiry date. This allows us to process and fulfil your order and to notify you of your order status. We delete your online credit card details as soon as the order is processed. Here at Hearts and Flowers you can be sure that we have taken all steps to ensure that your online ordering is safe and secure. If you are still hesitant to order on line you, you can still order via the Web Shop but leave out the Payment details and your order will be sent to us via an email, we will then contact you to arrange payment over the telephone, when the shop is open for business. Opening Hours Monday - Thursday 9.30am to 6.00pm Friday - 9.30am to 6.30pm Saturday 9.30 to 2.00pm Sunday - your order will be viewed but not delivered until Monday. GUARANTEE - If you are at all unhappy with your delivery -please contact a member of staff who will be happy to see where we went wrong and will discuss possible replacement or money back. CANCELLATION - Any orders cancelled within 24 hours prior to 9.00am on the delivery date will be charged a cancellation fee of 25% of the total order value (including delivery charge). The remaining value will be credited back to the card holders account.